Terms & Conditions
Booking an appointment with me assumes your agreement to these terms and conditions. These are available freely on my website, and a link is provided to them in every single booking email you receive from me.
I only take bookings from women. My services are specifically aligned to women, therefore I will no longer accept any new male clients onto my books. Existing male clients can continue to book as usual. Unknown male clients making bookings online will be cancelled automatically.
Booking an appointment
Please use the online booking facility to search for your own appointment, and to book at a time convenient to you. I'm always happy to answer any questions you may have prior to booking so feel free to contact me! However, I am no longer booking appointments in by text message conversations back and forth (unless your required service is not showing up on the booking portal)
Appointment Confirmation Email
I use an automated booking portal to manage all my clients' appointments, payments, and consultation forms. Please make sure you put the correct email address into your account, as you will receive a confirmation email, within one hour of booking. I will not contact you directly, unless there is a problem with your booking. Please note there is a possibility that I may request to shuffle your appointment time a little in order to maximise the number of clients I can treat. When you receive the confirmation email, there will be a link to fill in a consultation form ahead of your session.
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Illness & Sickness Policy
Please do not attend your appointment if you are feeling ill. Massage can make you feel much worse. I do all I can to avoid getting ill; being self employed, if I have to cancel a weeks worth of clients because I am ill, then I don't get paid, and my clients don't get the continuation of treatment they deserve. Please keep your germs to yourself.
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Messaging me on the morning, asking me to make the decision for you does not remove the need for you to pay the late cancellation fee (see below). Please make payment as soon as you can, so that we can get you rebooked in when you're feeling better.
Cancellations & Rescheduling
Cancelling or moving your appointment less than 24 hours beforehand will result in 50% of the total cost of the appointment being payable.
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Not showing up for your appointment, or cancelling on the same day will result in 100% of the total cost of the appointment being payable.
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The cost of the service you choose pays for the time you have reserved, irrespective of whether or not you receive that service. Reserving that time means it is not available to anyone else. My time cannot be replaced, and late cancellations impact my business. Fees are payable in ALL instances, and under all circumstances. I can either send you a link to make payment securely online, or you can make payment via BACS/Bank Transfer. Until this payment is made you will be blocked from making any further bookings with me.
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Please note that if I have to cancel your booking at short notice, then there will be no charges applied.
Repeated Cancellations & Rescheduling
Please note that clients who repeatedly book appointments only to cancel them just outside of the 24 hour cut off (meaning no fees are incurred, but still negatively impacting the appointments I am able to offer to other clients) will eventually have restrictions put in place. This may mean only being able to book on the day or needing to pay the full amount up front to secure further appointments. In some cases, it may result in a complete ban on making further bookings.
Late arrivals
Arriving late to your appointment may impact the time you have on the couch with me. Please note that the full cost of the original treatment booked will be payable, no reductions or amendments to your bill will be made in the event of having to adapt your treatment due to lateness.
If it is not possible to complete any of your treatment in the time left the full bill will still be payable.
Please note that on the rare occasion I am running behind I will do my best to let you know via text or phone call ahead of your appointment time. You will still get your full treatment time with me.
Refunds
Refunds for services or gift vouchers are not offered under any circumstances.
You are paying for my time, which cannot be returned to me, nor can the products I have used to perform your treatments. Gift Vouchers can be passed on to someone else to use, should they not be suitable for the intended recipient.
Refunds for products purchased in the cabin are available only if the item is unused, in it's original packaging, and returned within 30 days of original purchase.
Consultation Forms & Medical Conditions
Prior to your appointment you will receive a link to a consultation form via email. It is your responsibility to fill this in, for me to tailor your treatment, and so that you can inform me of any medical issues relevant to the treatment. I may adapt your treatment accordingly or offer an alternative treatment if the one you’ve booked in for is not suitable for you. (See also Therapist’s Right of Refusal below). If this is not filled in ahead of your session, we will need to do it during your appointment, which may shorten the length of time available for hands on treatment.
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I am not responsible for any adverse effects after treatment caused by failure to disclose any known or underlying health conditions, or medications being taken. I am not a medical professional, and I will not be able to advise you on anything medically related.
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Please note that I am not a medical doctor, and while I have an extensive understanding of the musculoskeletal system, I am unable to diagnose. I am also unable to guarantee any outcomes from our appointments together. While the techniques I utilise do work for most of the people, most of the time, underlying conditions, especially those requiring medical intervention can never be ruled out.
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The services I offer are never a substitute for medical intervention.
Recommend A Friend Scheme
If you have agreed to receive texts from me, you may receive a recommend a friend text; this entitles you and a friend each to £10 off any full priced service. Forward the text to your friend, and when they make a booking they need to quote the offer code AND your name. Once they've received their treatment, you will then be sent another text, letting you know that your £10 is ready to be redeemed. I cannot manually add this discount onto your accounts, and it cannot be applied retrospectively.
Therapist’s Right of Refusal
I aim to give an excellent and unrivalled service to all who choose me to be their therapist. However, it is my right as a therapist to refuse to treat you, just as you have the right to change to any other therapist you choose. There may be numerous reasons for this, including (But not limited to); Repeated lateness or cancellations, inappropriate behaviour or misconduct, refusal to fill in consultation forms, refusal or inability to pay, and medical unsuitability for treatment. However, disrespect to me, my business and my terms of operation will result in outright refusal of treatment and blocking from the online booking facility with immediate effect.
Sexual Misconduct
I operate a professional massage and holistic therapy business. Services of a sexual nature are never offered, or implied. Requesting these services, either over the phone, via text message, email, or in person will result in your details being handed over the police immediately. Other local therapists may also be made aware. You will be banned from booking in with me.